{"id":130,"date":"2025-05-26T15:49:06","date_gmt":"2025-05-26T13:49:06","guid":{"rendered":"https:\/\/www.oslopass.net\/?page_id=130"},"modified":"2026-06-11T15:46:40","modified_gmt":"2026-06-11T13:46:40","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.oslocard.net\/fr\/kontakt\/","title":{"rendered":"Contact"},"content":{"rendered":"<!--\n  =====================================================\n  OSLO CARD \u2014 UNTERSEITE \u201eKONTAKT\"\n  URL: \/de\/kontakt\/\n  Position: Hauptmen\u00fc-Eintrag (oder Footer-Link).\n\n  Aufbau:\n   - Header\n   - Disclaimer-Box: \u201ekeine offizielle Oslo-Pass-Website\"\n   - Drei Kontakt-Pfade:\n     1. Fragen zur Oslo Card \u2192 Verweis auf FAQ + offizielles VisitOslo\n     2. Probleme mit Buchung \u2192 Verweis auf Tiqets-Support\n     3. Anliegen zur Website (Fehler, Verbesserungsvorschl\u00e4ge) \u2192 unser Formular\/E-Mail\n   - Impressum-Hinweis\n\n  CSS-Pr\u00e4fix: lc-kont- (Kontakt-Page)\n\n  Wichtig: Bei OsloCard.net handelt es sich um eine unabh\u00e4ngige\n  Info-Seite mit Affiliate-Links \u2014 wir leisten keinen Support f\u00fcr\n  die Oslo Card selbst. Das muss klar kommuniziert werden, damit\n  Nutzer mit echten Problemen an die richtige Stelle geleitet werden.\n  =====================================================\n-->\n\n<style>\n.lc-kont * { box-sizing: border-box; margin: 0; padding: 0; }\n\n.lc-kont {\n  max-width: 820px;\n  margin: 32px auto 48px;\n  padding: 0 16px;\n  font-family: -apple-system, system-ui, \"Segoe UI\", Helvetica, Arial, sans-serif;\n}\n\n\/* \u2500\u2500 Header \u2500\u2500 *\/\n.lc-kont-head {\n  text-align: center;\n  margin-bottom: 32px;\n}\n.lc-kont-eyebrow {\n  display: inline-block;\n  font-size: 12px;\n  font-weight: 700;\n  letter-spacing: 1.5px;\n  text-transform: uppercase;\n  color: #FF8A3D;\n  margin-bottom: 6px;\n}\n.lc-kont-title {\n  font-size: clamp(24px, 2.8vw, 32px);\n  font-weight: 800;\n  color: #0E5B6E;\n  line-height: 1.2;\n  margin: 0 0 12px;\n}\n.lc-kont-sub {\n  font-size: 16px;\n  color: #444;\n  line-height: 1.6;\n}\n\n\/* \u2500\u2500 Disclaimer-Box \u2500\u2500 *\/\n.lc-kont-disclaimer {\n  background: #fff5e9;\n  border: 1.5px solid #f6c896;\n  border-left: 4px solid #FF8A3D;\n  border-radius: 10px;\n  padding: 18px 22px;\n  margin-bottom: 32px;\n  display: flex;\n  gap: 14px;\n  align-items: flex-start;\n}\n.lc-kont-disclaimer-icon {\n  width: 28px;\n  height: 28px;\n  min-width: 28px;\n  border-radius: 50%;\n  background: #FF8A3D;\n  color: #fff;\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n  flex-shrink: 0;\n  margin-top: 1px;\n}\n.lc-kont-disclaimer-icon svg { width: 16px; 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height: 22px; }\n\n.lc-kont-card-body { min-width: 0; }\n.lc-kont-card-title {\n  font-size: 17px;\n  font-weight: 800;\n  color: #0E5B6E;\n  margin: 0 0 6px;\n  line-height: 1.3;\n}\n.lc-kont-card-text {\n  font-size: 14.5px;\n  color: #444;\n  line-height: 1.55;\n  margin-bottom: 12px;\n}\n.lc-kont-card-text:last-child { margin-bottom: 0; }\n.lc-kont-card-text p { margin: 0 0 8px; }\n.lc-kont-card-text p:last-child { margin: 0; }\n.lc-kont-card-text a,\n.lc-kont-card-text a:link,\n.lc-kont-card-text a:visited {\n  color: #FF8A3D;\n  text-decoration: underline;\n  text-underline-offset: 2px;\n  font-weight: 600;\n}\n.lc-kont-card-text a:hover { color: #0E5B6E; }\n\n\/* Inline-Links innerhalb der Card als kleine Action-Boxen *\/\n.lc-kont-card-actions {\n  display: flex;\n  flex-wrap: wrap;\n  gap: 8px;\n  margin-top: 4px;\n}\n.lc-kont-card-action,\n.lc-kont-card-action:link,\n.lc-kont-card-action:visited {\n  display: inline-flex;\n  align-items: center;\n  gap: 6px;\n  background: #fff;\n  border: 1.5px solid #d6e8ec;\n  color: #0E5B6E !important;\n  font-size: 13px;\n  font-weight: 600;\n  padding: 8px 14px;\n  border-radius: 8px;\n  text-decoration: none !important;\n  transition: border-color 0.15s, background 0.15s;\n}\n.lc-kont-card-action:hover {\n  border-color: #FF8A3D;\n  background: #fff0e0;\n  color: #0E5B6E !important;\n}\n.lc-kont-card-action svg { flex-shrink: 0; }\n\n\/* \u2500\u2500 Impressum-Hinweis \u2500\u2500 *\/\n.lc-kont-imprint {\n  text-align: center;\n  font-size: 13px;\n  color: #777;\n  line-height: 1.6;\n  padding-top: 24px;\n  border-top: 1px solid #e2e2e2;\n}\n.lc-kont-imprint a,\n.lc-kont-imprint a:link,\n.lc-kont-imprint a:visited {\n  color: #FF8A3D;\n  text-decoration: underline;\n  text-underline-offset: 2px;\n  font-weight: 600;\n}\n.lc-kont-imprint a:hover { color: #0E5B6E; }\n\n\/* \u2500\u2500 Mobile \u2500\u2500 *\/\n@media (max-width: 600px) {\n  .lc-kont { margin: 20px auto 32px; padding: 0 12px; }\n  .lc-kont-card { padding: 18px 20px; grid-template-columns: 36px 1fr; gap: 14px; }\n  .lc-kont-card-icon { width: 36px; height: 36px; }\n  .lc-kont-card-icon svg { width: 18px; height: 18px; }\n  .lc-kont-card-title { font-size: 16px; }\n  .lc-kont-disclaimer { padding: 16px 18px; gap: 12px; }\n}\n<\/style>\n\n<!-- Kontakt-Unterseite -->\n<section class=\"lc-kont\" aria-labelledby=\"lc-kont-heading\">\n\n  <header class=\"lc-kont-head\">\n    <span class=\"lc-kont-eyebrow\">Contact<\/span>\n    <h1 class=\"lc-kont-title\" id=\"lc-kont-heading\">Comment trouver le bon interlocuteur<\/h1>\n    <p class=\"lc-kont-sub\">Selon la nature de ta demande, le service le plus \u00e0 m\u00eame de t'aider rapidement varie. Tu trouveras ici l'interlocuteur comp\u00e9tent.<\/p>\n  <\/header>\n\n  <!-- \u2550\u2550 Disclaimer \u2550\u2550 -->\n  <div class=\"lc-kont-disclaimer\">\n    <span class=\"lc-kont-disclaimer-icon\" aria-hidden=\"true\">\n      <svg viewbox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"8\" cy=\"8\" r=\"6.5\"\/><line x1=\"8\" y1=\"5\" x2=\"8\" y2=\"8.5\"\/><circle cx=\"8\" cy=\"11\" r=\"0.5\" fill=\"currentColor\"\/><\/svg>\n    <\/span>\n    <div class=\"lc-kont-disclaimer-body\">\n      <div class=\"lc-kont-disclaimer-title\">OsloCard.net n'est pas un site officiel de pass Oslo<\/div>\n      <div class=\"lc-kont-disclaimer-text\">Nous sommes un site d'information ind\u00e9pendant en langue allemande consacr\u00e9 \u00e0 la carte Oslo Card et percevons une commission si vous achetez la carte via nos liens d'affiliation chez Tiqets. Nous n'assurons pas le support officiel de la carte elle-m\u00eame. Il existe des services sp\u00e9cialis\u00e9s \u00e0 cet effet, voir ci-dessous.<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- \u2550\u2550 Kontakt-Karten \u2550\u2550 -->\n  <div class=\"lc-kont-cards\">\n\n    <!-- Card 1: Allgemeine Fragen -->\n    <div class=\"lc-kont-card\">\n      <span class=\"lc-kont-card-icon\" aria-hidden=\"true\">\n        <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.5 9a2.5 2.5 0 015 0c0 1.5-2.5 2-2.5 3.5\"\/><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/><\/svg>\n      <\/span>\n      <div class=\"lc-kont-card-body\">\n        <h2 class=\"lc-kont-card-title\">Questions g\u00e9n\u00e9rales sur le Oslo Card<\/h2>\n        <div class=\"lc-kont-card-text\">Nous avons rassembl\u00e9 sur notre page FAQ les questions les plus fr\u00e9quentes concernant l'achat, l'activation, les transports en commun et les tarifs familiaux. Pour obtenir des informations officielles sur les horaires d'ouverture, les dispositions sp\u00e9ciales ou les nouvelles attractions, VisitOslo est le point de contact le plus fiable.<\/div>\n        <div class=\"lc-kont-card-actions\">\n          <a class=\"lc-kont-card-action\" href=\"\/fr\/faq\/\">\n            <svg width=\"13\" height=\"13\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.5 9a2.5 2.5 0 015 0c0 1.5-2.5 2-2.5 3.5\"\/><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/><\/svg>\n            Page FAQ\n          <\/a>\n          <a class=\"lc-kont-card-action\" href=\"https:\/\/www.visitoslo.com\/en\/activities-and-attractions\/oslo-pass\/whats-included\/\" target=\"_blank\" rel=\"noopener\">\n            <svg width=\"13\" height=\"13\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 010 20M12 2a15.3 15.3 0 000 20\"\/><\/svg>\n            VisitOslo.com\n          <\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- Card 2: Probleme mit Buchung -->\n    <div class=\"lc-kont-card\">\n      <span class=\"lc-kont-card-icon\" aria-hidden=\"true\">\n        <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg>\n      <\/span>\n      <div class=\"lc-kont-card-body\">\n        <h2 class=\"lc-kont-card-title\">Probl\u00e8mes de r\u00e9servation, de bon d'\u00e9change ou d'annulation<\/h2>\n        <div class=\"lc-kont-card-text\">Si tu as achet\u00e9 le billet Oslo Card via notre partenaire Tiqets et que tu rencontres des difficult\u00e9s (bon d'\u00e9change non re\u00e7u, annulation, mauvaise option, probl\u00e8me de paiement), contacte directement le service client de Tiqets. Tiqets r\u00e9pond beaucoup plus rapidement que n'importe quel autre site tiers. Les agents ont tes donn\u00e9es de r\u00e9servation directement dans le syst\u00e8me.<\/div>\n        <div class=\"lc-kont-card-actions\">\n          <a class=\"lc-kont-card-action\" href=\"https:\/\/www.tiqets.com\/de\/help\/\" target=\"_blank\" rel=\"noopener\">\n            <svg width=\"13\" height=\"13\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 11.5a8.38 8.38 0 01-.9 3.8 8.5 8.5 0 01-7.6 4.7 8.38 8.38 0 01-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 01-.9-3.8 8.5 8.5 0 014.7-7.6 8.38 8.38 0 013.8-.9h.5a8.48 8.48 0 018 8v.5z\"\/><\/svg>\n            Centre d'aide de Tiqet\n          <\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- Card 3: Probleme mit der App -->\n    <div class=\"lc-kont-card\">\n      <span class=\"lc-kont-card-icon\" aria-hidden=\"true\">\n        <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"6\" y=\"2\" width=\"12\" height=\"20\" rx=\"2\"\/><line x1=\"12\" y1=\"18\" x2=\"12.01\" y2=\"18\"\/><\/svg>\n      <\/span>\n      <div class=\"lc-kont-card-body\">\n        <h2 class=\"lc-kont-card-title\">Probl\u00e8mes avec l'application Oslo Pass sur place<\/h2>\n        <div class=\"lc-kont-card-text\">Si l'application ne fonctionne pas, si le code QR n'est pas lu ou si une attraction rencontre des probl\u00e8mes techniques, tu as deux points de contact \u00e0 ta disposition. Tu peux te rendre directement \u00e0 l'Oslo Visitor Centre, situ\u00e9 dans la gare centrale d'Oslo S (\u00d8stbanehallen). Sinon, tu peux t'adresser directement au personnel du mus\u00e9e concern\u00e9. Les deux \u00e9quipes connaissent bien l'application et t'aideront imm\u00e9diatement.<\/div>\n        <div class=\"lc-kont-card-actions\">\n          <a class=\"lc-kont-card-action\" href=\"https:\/\/www.visitoslo.com\/de\/touristeninformation\/\" target=\"_blank\" rel=\"noopener\">\n            <svg width=\"13\" height=\"13\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0118 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\n            Centre d'accueil des visiteurs d'Oslo\n          <\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- Card 4: Anliegen zur Website -->\n    <div class=\"lc-kont-card\">\n      <span class=\"lc-kont-card-icon\" aria-hidden=\"true\">\n        <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 15a2 2 0 01-2 2H7l-4 4V5a2 2 0 012-2h14a2 2 0 012 2z\"\/><\/svg>\n      <\/span>\n      <div class=\"lc-kont-card-body\">\n        <h2 class=\"lc-kont-card-title\">Pr\u00e9occupations concernant ce site web<\/h2>\n        <div class=\"lc-kont-card-text\">Tu as rep\u00e9r\u00e9 une erreur, remarqu\u00e9 une information obsol\u00e8te concernant les prix ou tu as une id\u00e9e pour am\u00e9liorer notre site ? Nous appr\u00e9cions tous les commentaires.<\/div>\n        <div class=\"lc-kont-card-text\"><p>\u00c9crivez-nous simplement \u00e0 l'adresse indiqu\u00e9e dans les mentions l\u00e9gales. Nous vous r\u00e9pondrons dans les plus brefs d\u00e9lais, g\u00e9n\u00e9ralement sous 2 \u00e0 3 jours ouvrables.<\/p><\/div>\n        <div class=\"lc-kont-card-actions\">\n          <a class=\"lc-kont-card-action\" href=\"https:\/\/www.oslocard.net\/fr\/imprint\/\">\n            <svg width=\"13\" height=\"13\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M14 2H6a2 2 0 00-2 2v16a2 2 0 002 2h12a2 2 0 002-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><\/svg>\n            Mentions l\u00e9gales avec contact\n          <\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n\n  <\/div>\n\n  <!-- \u2550\u2550 Impressum-Hinweis \u2550\u2550 -->\n  <div class=\"lc-kont-imprint\">\n    Tu trouveras les informations obligatoires selon la loi allemande dans le\n    <a href=\"https:\/\/www.oslocard.net\/fr\/imprint\/\">Mentions l\u00e9gales<\/a> et dans la\n    <a href=\"\/datenschutz\/\">D\u00e9claration de confidentialit\u00e9<\/a>.\n  <\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Contact : comment trouver le bon interlocuteur ? Selon la nature de votre demande, diff\u00e9rents services peuvent vous apporter une aide rapide. Vous trouverez ici l'interlocuteur qui vous convient. OsloCard.net n\u2019est pas le site officiel de l\u2019Oslo Pass. Nous sommes un site d\u2019information ind\u00e9pendant en allemand consacr\u00e9 \u00e0 l\u2019Oslo Pass et percevons une commission lorsque vous achetez la carte via nos liens d\u2019affiliation chez Tiqets. Assistance officielle\u2026 <a title=\"Contact\" class=\"read-more\" href=\"https:\/\/www.oslocard.net\/fr\/kontakt\/\" aria-label=\"En savoir plus sur Contact\">Lire la suite<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-130","page","type-page","status-publish"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"So erreichst du uns und die offiziellen Ansprechpartner f\u00fcr Buchung, App-Probleme und allgemeine Fragen rund um die Oslo Card. 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