How to find the right place to go
Depending on the issue, a different department may be able to assist you most quickly. Here you can find the right person to contact.
OsloCard.net is not an official Oslo Pass website
We are an independent German-language information site about the Oslo Card, and we earn a commission if you purchase the card through our affiliate links on Tiqets. We do not provide official support for the card itself. There are specialized organizations that do; see below.
General questions about the Oslo Card
We’ve compiled the most frequently asked questions about purchasing, activation, local transportation, and family rates on our FAQ page. For official information on opening hours, special regulations, or new attractions, VisitOslo is your most reliable source.
Problems with bookings, vouchers or cancelations
If you purchased the Oslo Card through our partner Tiqets and encounter any issues (voucher not received, cancellation, incorrect option, payment questions), please contact Tiqets customer service directly. Tiqets responds much faster than any third-party site. Their staff has your booking details directly in the system.
Problems with the Oslo Pass app on site
If the app isn't working, the QR code isn't being scanned, or you're experiencing technical issues at an attraction, there are two quick places to turn to. You can stop by the Oslo Visitor Center at Oslo S Central Station (Østbanehallen). Alternatively, you can contact the staff at the respective museum directly. Both teams are familiar with the app and will assist you immediately.
Concerns about this website
Have you spotted an error, noticed outdated pricing information, or have an idea on how we can improve the site? We welcome all feedback.
Just send us an email at the address listed in the legal notice. We’ll get back to you as soon as possible, usually within 2 to 3 business days.
Mandatory information under German law can be found in the
Legal Notice and in the
Privacy policy.